NCR has the software, hardware and depth to provide the best systems to the retail market. CounterPoint is a product that we have supported since it was first released way back in 1994.
As one of a small group of certified NCR CounterPoint consultants in nation, Viener Consulting and NCR are well-positioned to handle the changes in your retail business into the future.
Retail Point of Sale
With comprehensive retail point of sale features, NCR Counterpoint can easily handle sales, returns, orders, and layaways – even all on a single ticket.
With a configurable touchscreen interface, we can tailor your POS to fit your business and streamline operations, minimize errors, and maximize profits.
Keep your sales flowing with NCR Counterpoint’s powerful point of sale features:
Accelerate the checkout process with a point of sale that adapts to your needs. NCR Counterpoint features an intuitive touchscreen interface that you can tailor to fit your business. You control the position, behavior, and appearance – including the color, text, and icon – of each button on the point of sale screen. You can even create a unique touchscreen layout for each station.
With NCR Counterpoint, you can take orders and put items on layaway right at the point of sale. You can even combine orders – including special orders and backorders – and layaways with sales and returns on a single ticket. Take deposits, specify the final payment method, and print a copy of the order or layaway for the customer to take. When you are ready to release an order or layaway, NCR Counterpoint creates a release ticket, which you can complete just like any other sale.
Process drop-ship orders for items you don’t typically stock or ship. Just add drop-ship items to a ticket and NCR Counterpoint will automatically create a purchase request for the appropriate vendor, complete with the customer’s shipping address.
The comprehensive Order Management functionality is designed to streamline order processing for retailers who process a high volume of orders, including mail-order, telephone-order, and eCommerce merchants. A task oriented workflow allows you to easily move multiple orders through each stage of the Order Management process, including Pick, Pick Verify, Invoice, and Release.
Any sale, order, or layaway can be converted into a quote or put on hold for later completion. Holds and quotes can be recalled by number, date, customer name, item, or any other related value. You can print, review, edit, and copy holds and quotes at any time, since they don’t affect your inventory until you complete the sale.
NCR Counterpoint allows you to define the types of payments you accept, including multiple currencies, checks, credit and debit cards, store credits, gift cards, stored value cards, EBT food stamps, and A/R charge accounts. For each payment type, you can specify whether to open the cash drawer, allow change, or require additional validation (such as a driver’s license). At the point of sale, you can accept any number of payment types on a single ticket, including multiple payments of the same type, allowing you to offer your customers unlimited payment options.
Validate each returned item against the original sale receipt to ensure you actually sold the item,the item hasn’t been returned before, and that you don’t refund more money than the customer actually paid.
NCR Counterpoint includes support for gift cards and stored value cards (SVCs), providing two distinct options you can offer your customers. You can sell gift cards in fixed or variable denominations. Gift cards can be fully or partially redeemed at the point of sale, and fully-redeemed gift cards can be reissued and reused. SVCs, which are issued and tracked by a third party, can be recharged or reloaded. Unlike SVCs, gift card values are tracked in NCR Counterpoint, so they do not incur third-party fees.
NCR Counterpoint includes support for customer loyalty programs, allowing frequent customers to use points as tender. Create multiple loyalty programs, each with different rules for how customers earn and redeem points. Customers can enroll in a single loyalty program, earn points for each dollar spent or each item purchased, and then spend those points at the point of sale, just like any other payment type.
With the Gift Registry option, you can create and manage gift registries and wish lists, allowing your customers to request or purchase gifts for that special occasion. You can add items to a gift registry manually or by importing them from a handheld scanner, allowing registrants to browse through your store and scan the items they want. Gift givers can purchase items from different gift registries on a single ticket, or even add an item to a registry as a surprise gift.
NCR Counterpoint allows authorized users to apply discounts to eligible items or to an entire ticket at the point of sale. Each discount can be a pre-defined amount or percentage, or it can be entered at the time of the sale. Ticket and item discounts stack, allowing both types of discount to apply to a single item. And discounts appear on receipts, either below each item or at the bottom of the receipt (e.g., You saved $5.00!).
Calculate sales commissions for each item on a ticket based on either the selling price or the gross profit. Commissions are tracked by ticket and are reported on the Commissions Due report.
NCR Counterpoint calculates taxes at the point of sale based on the tax code assigned to the store, each item, or the individual customer. Authorized users can change the taxable status for individual items or override the tax amount for an entire ticket. Individual customers can be designated as tax exempt, allowing you to retain their tax registration numbers. NCR Counterpoint also supports surtax and Canadian PST/GST. Tax appears on daily reports and is retained in sales history.
Expand your Business
NCR Counterpoint grows with your business, allowing you to incorporate features and options into your retail point of sale software as you need them. Integrate an eCommerce site, mobilize your store with by using Apple iOS devices instead of a traditional computer, market with built-in e-mail campaigns, monitor store activity via e-mail or text and more.
You can add support for additional pricing levels, use the accounts receivable function, record serialized items, start a gift registry, and track manufactured goods.
If you can dream it, NCR can do it.
Whether you want to add options to the base system or integrate with our other retail applications, NCR Counterpoint gives you plenty of room to grow.
NCR offers a number of options that expand NCR Counterpoints core functionality. You can purchase and register these options with the base system or add them later to meet your changing needs.
The Advanced Pricing option expands the number of price levels you can specify for each unit from three to six and allows you to define unit-specific and SKU-specific prices, as well as custom SQL stored procedures for price calculations.
The Receviables option adds A/R customer support to NCR Counterpoint, allowing you to process A/R charge sales, track receivables, record cash receipts, assess finance charges, age customer accounts, and print statements.
The Serial Numbers option adds serial-number tracking to NCR Counterpoint, allowing you to keep a detailed history of activity for Always Serialized and Sometimes Serialized items.
The Gift Registries option brings gift registries and wish lists to NCR Counterpoint, while the Kits/Bills of Material option lets you assemble and sell manufactured goods.
Get out from behind the counter with NCR Counterpoint Mobile, the mobile retail solution that turns your iPhone, iPod Touch, or iPad into a handheld Counterpoint workstation. NCR Counterpoint Mobile works over wireless and cellular networks, so it can go anywhere. Look up items and customers, count your inventory, and ring up sales. Process payments securely and print receipts to a Bluetooth or IP printer, or send them to customers via e-mail. And because NCR Counterpoint Mobile integrates with NCR Counterpoint, it updates your customer records, inventory quantities, and sales data instantly.
Opening an online store is easier than you think with NCR Retail Online.
NCR Retail Online combines the essentials of eCommerce into one simple package, including item and category specific promotions, layered navigation, image galleries, user ratings and reviews, wish lists, e-mail alerts, secure credit card processing, Google Analytics integration, SEO tools, and a wide range of payment and shipping options.
Fully integrated with NCR Counterpoint, the NCR Retail Online integration Agent automatically transfers your items, categories, customers, orders, and more between NCR Counterpoint and your NCR Retail Online store. With easy setup, flexible configuration, and powerful retail functionality, NCR Retail Online can help you quickly extend your retail store to the web.
NCR Customer Connect is the fully integrated, e-mail marketing tool specifically designed for retailers. NCR Customer Connect gives you everything you need to effectively connect with your customers, drive sales, and increase loyalty.
To make reaching customers intuitive and simple, the e-mail tool includes retail specific marketing templates and recurring, targeted campaigns, allowing you to welcome new customers automatically or send a we miss you message to customers who havent shopped with you recently. To ensure your messages reach your customers, NCR Customer Connect includes anti-spam checking, bounce management, and social network sharing. And as an extension of NCR Counterpoint, NCR Customer Connect allows closed-loop reporting of sales lift and promotion redemption for each e-mail campaign, as well as analysis of delivery, open, and click rates.
NCR Smart Alerts is a real-time notification service that allows you to monitor your business from anywhere.
NCR Smart Alerts provides timely, actionable text and e‑mail alerts that help you reduce fraud, improve operations, and provide better customer service. Smart Alerts can instantly alert you to suspicious activity, including no sales for a specified amount of time, sales over a certain dollar amount, excessive returns or discounts, price overrides that exceed a specified percentage, and over a dozen other common retail inefficiencies.
Manage vendor items, costs, and lead times. Automatically create purchase orders for preferred vendors or the vendors with the lowest costs.
Receive merchandise with or without a purchase order and automatically transfer the right quantities to other retail locations. You can even set prices as you receive items, based on target margins you define.
Use NCR’s Smart Purchasing to lower the costs of running your business.
Use the following features to make timely, cost-effective purchasing decisions to make sure you have the right products, in the right place, at the right time.
Track address and contact information, terms, shipping method, and vouchering details for each vendor. Up to 20 user-defined profile fields let you to record whatever additional vendor information you need. Create vendor item records that track the cost, purchasing unit, minimum order quantity, and lead time for each item you buy from a particular vendor. Track the primary vendor and any number of alternate vendors for each item.
In NCR Counterpoint, a purchase order begins life as a purchase request. When you create a new purchase request, you specify the vendor you’re ordering from and the location you want the merchandise shipped to, as well as other details, including the shipping method and free on board (FOB) destination. Add the items you’re ordering, including the quantity, unit, and unit cost, or use the purchasing worksheet to add multiple items to the purchase request simultaneously. When you post a purchase request, it’s converted into a purchase order – which you can print or send to the vendor via e-mail – and on-order quantities are automatically updated.
Receive merchandise with or without a purchase order. During receiving, you can retrieve purchase orders by PO number, vendor, or any other criteria. You can receive each PO in full or receive only selected items, backordering or cancelling unreceived lines. You can even add new lines to a receiver to account for additional merchandise that was shipped with an order. If your vendors supply electronic receivers, you can import quantities for received items, using your item numbers or theirs. And if you have defined minimum and target margins for your item categories and sub-categories, you can automatically set prices for items when you receive them, based on those margins.
Each purchase order or receiver can include up to five miscellaneous charges, which can be included in the landed cost, to cover freight, handling, or other vendor fees. Each miscellaneous charge can be allocated based on the weight, quantity, cost, or cubic volume of the items you ordered or received.
Easily purchase and receive merchandise for multiple locations, either from a central office or at each location. You can create a single, merged purchase order for all locations in a user-defined group, or split a purchase request into separate purchase orders, one for each location in the group. And when you receive a merged PO at a single location, such as a central warehouse, NCR Counterpoint automatically creates the necessary transfers to distribute the appropriate quantities to each location.
Purchasing Advice calculates suggested reorder quantities and automatically generates purchase orders for your items, using one of three restocking methods: the Replenishment method orders enough of each item to replace the quantity sold during a specific period, allowing you to specify a history factor to adjust the ordered quantities (e.g., 20% more, 5% less); the Maximum method identifies items that have fallen below their minimum reorder quantities and orders enough to bring up stocking levels to their defined maximums; and Days of Supply considers on-hand quantities and historical sales to order enough of each item to last the number of days you specify.
Purchasing Advice calculates reorder quantities based on a variety of factors, including current inventory levels, committed quantities, backorders, in-transit merchandise, open purchase orders, vendor multiples, and vendor minimums. You can generate Purchasing Advice, and the resulting purchase orders, for your primary vendors, for each item’s lowest-cost vendor, or for a single vendor.
Customer-specific purchasing allows you to review open customer orders that were entered at the point of sale and automatically generate purchase orders for the items you need to fulfill those orders. You can create a single purchase order for each vendor, each of which can include items from multiple customer orders, or a separate purchase order for each customer.
Create seasonal forecasts to accurately estimate future demand for your items, based on historical sales. When you create a forecast, NCR Counterpoint calculates the forecasted quantity for each item, using proven forecasting methods. Use forecast data to dynamically set the ideal minimum and maxim quantities for your items, and then use Purchasing Advice to automatically order enough stock to meet the expected demand for the season.
After you receive merchandise, you can create purchasing adjustments to correct received cost and miscellaneous charge values for individual receivers, allowing you to update your inventory and costs of goods sold.
Returns to vendors (RTVs) may be entered, reviewed, and posted to record the return of merchandise to vendors. RTVs reduce on-hand inventory and may be vouchered to Accounts Payable to record credits with a vendor.
Track everything you sell with our retail management solution. Check prices and quantities across locations and transfer products between stores.
Data-driven price rules let you quickly set up promotions or contract pricing, while forecasting tools help you maintain ideal stocking levels and control your inventory costs.
Multiple levels of security and Payment Card Industry Data Security Standard (PCI DSS) 2.0 compliance make our retail POS solution the most secure environment for your data. Protect your system using Windows or SQL authentication and make your password policy PCI-compliant with a single click.
Support for fingerprint readers and user ID cards let your employees log in without having to remember their passwords, while user-specific security settings let you control who is allowed to access sensitive functions.
NCR’s CounterPoint is EMV compliant. We have the know-how and the chip & pin hardware to give you the most secure merchant services available.
Your data is only as secure as the software that maintains it, which is why NCR Counterpoint includes a variety of security features.
NCR Counterpoint offers multiple layers of password protection to ensure that only authorized users can access your system. Enable Windows authentication to allow users to log in to NCR Counterpoint with their Windows passwords or define your own password settings to give users to unique, User IDs and passwords.
If you’re processing credit cards or debit cards, password protection is automatically enforced. NCR Counterpoint warns you if your password settings don’t comply with PCI DSS requirements and allows you to correct any discrepancies with the click of a button.
With passwords enabled, each user must supply a User ID and password to start the software, access ticket or drawer functions, clock in or out, or perform security overrides. And if your users tend to forget their passwords, you can give them User ID cards or set up a fingerprint reader so they’ll always have their passwords at their fingertips.
NCR Counterpoint’s security features go beyond just password protection. Detailed, function-level security settings allow you to determine which users are authorized to view costs, void tickets, enter returns, change prices, override customer credit limits, edit orders, or perform dozens of other sensitive functions. And user-defined menus provide an extra layer of security, allowing you to restrict users to only the areas they are authorized to access in the first place.
The Payment Card Industry (PCI) Data Security Standard (DSS) outlines a set of guidelines that merchants must follow to protect cardholder information and reduce the risk of credit card fraud. Compliance with these guidelines ensures that sensitive cardholder information is secure and limits merchants’ liability for the fraudulent use of cardholder data obtained from their systems.
Since these guidelines were established, NCR has taken a leadership role by ensuring that our applications meet all PCI DSS requirements and by helping merchants configure and maintain secure environments for processing sensitive cardholder data.
NCR Counterpoint is recognized by the PCI Security Standards Council (PCI SSC) as a Validated Payment Application. This designation means that NCR Counterpoint meets all Payment Application Data Security Standard (PA-DSS) requirements for cardholder information security and provides the cornerstone of a fully PCI DSS-compliant system.