About our Tech Support
Tech Support is the first line of help in our virtual hands-on approach to helping businesses keep their systems running. We have Certified, Highly Trained, Experienced support resources that are available 24x7x365 to support your organization, even if it is an organization of 1.
Tech support is focused on:
Tech Support is designed to fix issues with the above challenges you face in daily life. These are usually quick, to-the-point answers and fixes to issues. Average call times are well under 30 minutes.
Why would I use the Tech Support?
If you have questions or something does not work right, you would contact Tech Support. This is a service that can help you when Microsoft Word does not work right, or your Smart Phone stops connecting to your email. Can’t print? Call us. (Things like setting up a PC or a printer fall into this category as well.)
It can be quick question or a nagging problem all the way up to an outright tech emergency. We are there to help. This is an area that many small business need help with. This is where small business and technology meet.
About our Consulting Solution
Consulting is the practice of helping organizations to improve their performance, operating primarily through the analysis of existing problems and the development of plans for improvement. Training, advice, problem solving, deeper analysis and system setups are handled by our consultants. For Viener4Gates, Consulting Services bridge the gap between Tech Support and CIO Services.
Organizations draw upon the services of our consultants for a number of reasons, including gaining external, objective advice and access to the consultants’ specialized expertise.
As a result of their exposure to, and relationships with numerous organizations, our consulting team members are typically aware of industry “best practices”.
Consulting Services have been set up for companies that either don’t have, or don’t want to have a Full-Time IT business expert position, but are still confronted with IT challenges (i.e. using technology to run a business). Our Non-Profit Services (NPS) process provides strategic business skills in a flexible, cost efficient and customer-tailored way.
About our CIO-in-a-Box Solution
The “CIO in a Box” Service has been set up for companies that either don’t have, or don’t want to have, a permanent strategic IT management position, but are still confronted with IT challenges (i.e. run a business). Our Non-Profit Support (NPS) process provides strategic business skills in a flexible, cost efficient and customer-tailored way.
The IT strategy, frameworks and guidelines are defined by our team together with the management/ownership of the customer. Our approach follows the “as much as needed, as little as possible” principle. IT Tools, business processes, example templates and the like can be provided by NPS when required.
The setting of strategy is important to businesses and organizations whether for-profit or non-profit. You have to set a strategy to get where you intend to go. And then you have to measure if you are headed along the right path. Our CIO in a Box provides this framework.
The CIO team is available to management for questions and consultations. The strategy and guidelines are monitored regularly against results and adjusted where required.
The prime services with “CIO in a Box”: