Retail Point of Sale
With comprehensive retail point of sale features, NCR Counterpoint can easily handle sales, returns, orders, and layaways – even on a single ticket.
With a configurable touchscreen interface, you can tailor our POS to fit your business and streamline operations, minimize errors, and maximize profits.
Keep your sales flowing with NCR Counterpoint’s powerful point of sale features:
Accelerate the checkout process with a point of sale that adapts to your needs. NCR Counterpoint features an intuitive touchscreen interface that you can tailor to fit your business. You control the position, behavior, and appearance – including the color, text, and icon – of each button on the point of sale screen. You can even create a unique touchscreen layout for each station.
With NCR Counterpoint, you can take orders and put items on layaway right at the point of sale. You can even combine orders – including special orders and backorders – and layaways with sales and returns on a single ticket. Take deposits, specify the final payment method, and print a copy of the order or layaway for the customer to take. When you are ready to release an order or layaway, NCR Counterpoint creates a release ticket, which you can complete just like any other sale.
Process drop-ship orders for items you don’t typically stock or ship. Just add drop-ship items to a ticket and NCR Counterpoint will automatically create a purchase request for the appropriate vendor, complete with the customer’s shipping address.
The comprehensive Order Management functionality is designed to streamline order processing for retailers who process a high volume of orders, including mail-order, telephone-order, and eCommerce merchants. A task oriented workflow allows you to easily move multiple orders through each stage of the Order Management process, including Pick, Pick Verify, Invoice, and Release.
Any sale, order, or layaway can be converted into a quote or put on hold for later completion. Holds and quotes can be recalled by number, date, customer name, item, or any other related value. You can print, review, edit, and copy holds and quotes at any time, since they don’t affect your inventory until you complete the sale.
NCR Counterpoint allows you to define the types of payments you accept, including multiple currencies, checks, credit and debit cards, store credits, gift cards, stored value cards, EBT food stamps, and A/R charge accounts. For each payment type, you can specify whether to open the cash drawer, allow change, or require additional validation (such as a driver’s license). At the point of sale, you can accept any number of payment types on a single ticket, including multiple payments of the same type, allowing you to offer your customers unlimited payment options.
Validate each returned item against the original sale receipt to ensure you actually sold the item,the item hasn’t been returned before, and that you don’t refund more money than the customer actually paid.
NCR Counterpoint includes support for gift cards and stored value cards (SVCs), providing two distinct options you can offer your customers. You can sell gift cards in fixed or variable denominations. Gift cards can be fully or partially redeemed at the point of sale, and fully-redeemed gift cards can be reissued and reused. SVCs, which are issued and tracked by a third party, can be recharged or reloaded. Unlike SVCs, gift card values are tracked in NCR Counterpoint, so they do not incur third-party fees.
NCR Counterpoint includes support for customer loyalty programs, allowing frequent customers to use points as tender. Create multiple loyalty programs, each with different rules for how customers earn and redeem points. Customers can enroll in a single loyalty program, earn points for each dollar spent or each item purchased, and then spend those points at the point of sale, just like any other payment type.
With the Gift Registry option, you can create and manage gift registries and wish lists, allowing your customers to request or purchase gifts for that special occasion. You can add items to a gift registry manually or by importing them from a handheld scanner, allowing registrants to browse through your store and scan the items they want. Gift givers can purchase items from different gift registries on a single ticket, or even add an item to a registry as a surprise gift.
NCR Counterpoint allows authorized users to apply discounts to eligible items or to an entire ticket at the point of sale. Each discount can be a pre-defined amount or percentage, or it can be entered at the time of the sale. Ticket and item discounts stack, allowing both types of discount to apply to a single item. And discounts appear on receipts, either below each item or at the bottom of the receipt (e.g., You saved $5.00!).
Calculate sales commissions for each item on a ticket based on either the selling price or the gross profit. Commissions are tracked by ticket and are reported on the Commissions Due report.
NCR Counterpoint calculates taxes at the point of sale based on the tax code assigned to the store, each item, or the individual customer. Authorized users can change the taxable status for individual items or override the tax amount for an entire ticket. Individual customers can be designated as tax exempt, allowing you to retain their tax registration numbers. NCR Counterpoint also supports surtax and Canadian PST/GST. Tax appears on daily reports and is retained in sales history.
With NCR hardware, you can have the ability to:
In addition you will be able to have the: